Local time: 11:40

Booking: 418.647.9136
Toll-free : 866.346.9136

frequently asked questions (ex; quebec city convention centre hotels)

Arrival and Departure

+What is the check-in time of the inn?

It is possible to check-in at any time between 8am and 7pm. You can leave your luggage at the front desk as early as 8am. The rooms and parking lot are available starting at 3pm. We accommodate late check-ins after 7pm as long as you inform us so we can let you know about our policy.

+What is the check-out time of the inn?

You must leave the room before 11am. Nevertheless, you can leave your luggage at the front desk until 7pm in order to take advantage of everything the city has to offer with peace of mind!

Bank and Currency Exchange Offices

+How far is the nearest bank to exchange currencies?

Desjardins(Bank & Currency Exchange) is located at 300 metres (about 1,000 feet) from the inn on the same sidewalk.

Conventions & Business

+How far is the Québec City Convention Centre from the inn?

We are at 800 metres (at a 10-minute walk) of the Québec City Convention Centre. You are looking for quebec city convention centre hotels ?...Think Hôtel Chateau des Tourelles ***..Your adress at Québec !!


+Do you serve breakfasts?

Our “Gourmet” breakfast is included in the price of the room and will be served in our dining room. Served on front of your door...You'll choose between 8h00 to 9h30 am


+How can I make a reservation?

You can reserve by phone at our toll-free number at 1 (866) 346-9136, or by Internet on our website.

+How can I cancel my reservation?

You have 48 hours prior to your check-in date to cancel your reservation without penalty, otherwise the first night of your stay will be charged.

Parking and Transportation

+Does your inn provide parking?

Our parking lot is two blocks away from the inn (2-minute walk). We recommend you to check-in and leave your luggage at the front desk, so we can give you a key for the parking lot. First of all, park your car on front of the entrance ( free 10 min)

+How far is the Gare du Palais and the bus stations from the inn?

We are at a 20-minute walk from the Gare du Palais (train/bus) and at close proximity of numerous bus stations.